Online shopping and black Friday offers - what are the facts behind these two things, how successful are they?

Post Office

Post Office

The Post Office has conducted research into modern day Christmas shopping trends revealing one in five (20 per cent) people will return unwanted purchases this weekend. Following the record breaking spending spree of £3.3 billion spent over the Black Friday weekend, the 10th of December is being dubbed 'Send-back Saturday' with a predicted £1 billion worth of goods set to be returned before Christmas.

Please find the key stats from the research below:

  • One in five (20 per cent) people will return unwanted purchases this weekend
  • One in six (16 per cent) shoppers are returning items to ensure they get money back for Christmas
  • Two thirds (66 per cent) of people prefer to return online shopping via Post Office branches
  • Post Office expecting busiest year yet for online returns

Below is the full release, as well as the top 10 items to be returned this weekend.

The top 10 items set to be returned this weekend are:

  1. Clothes and shoes
  2. Gadgets
  3. Accessories
  4. Jewellery
  5. Kitchen appliances
  6. Books
  7. Home appliances
  8. Toys
  9. Perfume
  10. Music

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